Kitten Care & Customer Service Specialist

Arden, NC · Part-time · Saturday & Sunday, 10–4 · $17/hr · More hours possible later​

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About the Kitten Alliance

We are one of the only rescues in the country built for neonatal and critically ill kittens: the janky ones nobody else will take. Since 2019 we've cared for more than 2,000 of them. We hold an 85–90% save rate, even though most of our kittens arrive under five weeks old or seriously sick or injured. We're a small, hands-on team, and every person here matters.

 

The job

• Kitten care. Clean kennels, feed, and give daily medications (oral and subcutaneous; we'll train you), thoroughly and on schedule. This takes 1–4 hours each shift, depending on the season.

• Adoptions. Introduce adopters to kittens and finalize adoptions. 

• Front desk. Answer phones and messages and greet visitors. Be warm and patient with everyone, whether they're an adopter, a panicked foster, a first-time volunteer, or a donor.

• Assist with foster hand-offs and support as needed. Send kittens out to foster homes with supplies, meds, and instructions, and check them back in when they return. 

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The honest part

Read this before you apply. It's the real job.

• Some kittens won't make it. We take the sickest ones on purpose, and we can't save them all. 

• Contagious disease is part of the work. Panleukopenia, ringworm, and upper respiratory infections are real. You'll follow strict PPE and cleaning protocols every time, no shortcuts.

• It's physical and messy. Expect poop, bleach, laundry, hours on your feet, and lifting up to 40 lbs.

• The plan changes. A sick kitten or a full lobby can blow up your to-do list. 

• You'll tell people no. Kindly, clearly, and without caving when they push back.

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Who we're looking for

We can teach animal care. We can't teach attitude. We're looking for someone who:

• Genuinely likes people, and it shows on the phone and at the counter.

• Really cares about kittens, especially the sick, messy, fragile, or sassy ones.

• Learns fast and remembers what they're taught.

• Communicates clearly, both face to face and in written handoffs.

• Works well on a small team and follows policies.

• Asks questions when they don't understand sometimes.

• Notices what needs doing and do it without being asked.

 

Rescue, shelter, vet clinic, or customer service experience is a plus, not a requirement.

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Must be age 18+, have reliable transportation, have the ability to lift 40 lbs, and have availability every Saturday, and Sunday.

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Pay & schedule

• $17/hr

• Saturday, Sunday, 10am–4pm 

• A fixed schedule, with major holidays off